FAQ

Orders containing glass bottles or jars require protective packaging and different shipping conditions. They are shipped at a fragile shipping rate. Non-fragile products such as dried mushrooms, coffee, spices, tea, and pasta use standard shipping rates.

Orders are usually delivered within 2–4 business days in Germany after dispatch.

Once your order has been shipped, you will receive a tracking number by email from DHL/DPD. If you have a courier preference, please leave a comment in the notes during checkout.

Please contact us within 24 hours of delivery and include photos of the damaged item and packaging. We will work with the courier company to resolve the issue as quickly as possible.

At The Bio Foods, we carefully select certified organic gourmet products from small producers who respect nature and traditional methods. Many of our products are not typically found in supermarkets and are chosen for their exceptional taste, purity, and nutritional value.

We are certified organic under Control Union GmbH (DE-ÖKO-070). Most of our products are vegetarian, vegan, and gluten-free. Our mission is to offer food we gladly share with our kids, friends, and family.

We work with small producers from regions known for exceptional foods:

• Olive oil, honey, tea, and spices from Crete
• Wild mushrooms from Balkan forests
• Traditional pasta and balsamic vinegar from Sicily
• Turrón from Spain
• Superfoods and wild fish from Portugal

Yes. All our products come from certified organic producers who follow strict European organic farming standards. This means they are produced without synthetic pesticides, herbicides, or artificial additives. We are certified under Control Union GmbH, DE-ÖKO-070.

Most of our products are naturally vegetarian and vegan, including olive oils, mushrooms, pasta, herbs, teas, and chocolates. Honey is vegetarian but not vegan.

Yes! Many of our products make thoughtful gourmet gifts, including premium olive oil, wild mushrooms, organic honey, and curated food selections during special seasons. You can create your own product selection and request special messages or wrapping via email: hello@thebiofoods.com

Fresh bottled olive oil usually arrives once per month. It is our best-selling product, and we always offer fresh extra virgin olive oil (EVOO).

Pamako is a high-phenolic extra virgin olive oil produced from ancient olive trees in Crete. It has received more than 350 international awards and is known for its exceptionally high polyphenol content and distinctive flavor. It is considered the most phenolic EVOO on the market.

Polyphenols are natural antioxidants found in olives. They help protect the oil from oxidation and contribute to many of the health benefits associated with high-quality extra virgin olive oil.

Pour a small amount into a glass, warm it slightly in your hands, smell the aromas, then take a small sip and spread it across your tongue. Notice the fruitiness, bitterness, and peppery finish.

Both! Because of its high antioxidant content, Pamako olive oil is stable when heated and can be used for cooking. However, many people prefer to use it raw over salads, vegetables, bread, or finished dishes to fully enjoy its aroma and flavor.

Many people enjoy taking one tablespoon in the morning, but it's also excellent for enhancing everyday meals. Try it:

• Over salads
• On vegetables
• With bread
• Over fish or pasta
• Added to warm dishes just before serving

Many of our mushrooms are wild-harvested in natural forests rather than farm-grown. Wild mushrooms develop deeper and more complex flavors thanks to their natural environment.

Keep dried mushrooms:

• In a dry place
• Away from humidity
• In a sealed container after opening

Stored properly, they can keep their aroma for many months.

Wild mushrooms grow naturally in forest soil. Despite careful cleaning, small traces of natural particles may occasionally remain. A simple solution is to briefly rinse or soak the mushrooms before cooking.

Giuseppe Giusti balsamic vinegar comes from Modena, Italy, a region famous for producing traditional balsamic vinegar for centuries.

The Giusti family has been producing balsamic vinegar since 1605, using traditional methods that include aging the vinegar in wooden barrels made from different woods such as oak, chestnut, and cherry. This slow aging process develops the vinegar's complex aroma, natural sweetness, and balanced acidity.

Today, Giusti remains one of the oldest and most respected balsamic vinegar producers in Modena.

Functional coffee is coffee that contains additional natural ingredients that provide extra benefits beyond regular coffee.

In many cases, functional coffee includes ingredients such as:

• Medicinal mushrooms
• Adaptogenic plants
• Other natural compounds that may support focus, energy balance, or general wellbeing

Compared to traditional coffee, functional coffee is often appreciated for:

• Smoother energy without strong caffeine spikes
• Additional nutritional compounds
• Unique earthy or mild flavors depending on the ingredients

The wild fish products we select come from responsible fisheries that respect marine ecosystems.

This includes practices such as:

• Dolphin-safe fishing methods that avoid harming marine mammals
• Sustainable fishing quotas to protect fish populations
• Traceable sourcing from responsible fisheries
• Certifications that confirm environmentally responsible fishing practices

These standards help protect oceans, marine biodiversity, and future fish stocks while ensuring high-quality seafood.

Due to food safety regulations, opened food products generally cannot be returned. However, if there is a problem with your order, please contact us and we will find a fair solution. We offer a 14-day return policy for unopened items. You bear the return shipping costs (your choice of courier).

You can reach us via:

• Email: hello@thebiofoods.com
• The contact form on our website

We aim to respond within 24 hours on business days.